Bitsler KYC Verification Process
Bitsler verifies some accounts under its KYC (Know Your Customer) checks. The casino requests documents after specific triggers, then reviews them before allowing withdrawals or higher limits.
- Identity (ID/Passport): Bitsler asks for a clear photo or scan of a government-issued document (passport, national ID card, or driver’s licence). The document must be valid (not expired), show the full name and date of birth, and match the details on the account. Bitsler can also request a selfie holding the ID to confirm the document belongs to the account holder.
- Address proof: Bitsler requests a document showing the player’s full name and residential address, dated within the last 90 days. Typical examples are a utility bill (electricity, water, gas), a bank statement, or an official government letter. Screenshots without issuer details or documents with missing dates are commonly rejected.
- Payment method: Bitsler asks for proof linked to the withdrawal method when it needs to confirm ownership or investigate a payment. For bank cards, this is usually a photo of the card with the middle digits covered, while the first 6 and last 4 digits remain visible, plus the cardholder name and expiry date. For bank transfers, Bitsler can request a statement showing the account holder name and IBAN or account number. For crypto deposits/withdrawals, Bitsler may ask for a wallet screenshot showing the address and a signed message or transaction history tied to the address used.
Verification is commonly triggered before the first withdrawal, after a large withdrawal request, when account details change (name, address, email), when multiple accounts are suspected, or when deposits/withdrawals patterns flag an anti-fraud or AML check.
Review time is typically 24–72 hours after Bitsler receives readable files. Complex cases (unclear images, mismatched names, payment disputes, or repeated submissions) can extend the process to 5–10 business days.
Right now, Bitsler uses KYC mainly as a gate before withdrawals and higher-risk activity; most delays come from unreadable scans, expired IDs, or documents that don’t show the same name and address as the account.